Make Your Vision Compelling
Hire For Attitude
Create a Culture of Passion and Commitment
Embrace Change Courageously
Relentlessly Pursue Simplicity
Have More Fun at Work
Information is Power—if it is Designed Well
It's Your Life - It's Your Choice
Be a Player Vs. a Bystander
Be Accountable—There is No "They"
Choose Service Over Self-Interest
Choosing Service Over Self-Interest: Five Truths
Service Over Self-Interest: Which Side of the Continuum Are You on?
Do You Have a Spirit of Service?
Case Study: Changing the Rules of the Game
Case Study: The Joy of Making a Contribution
Servant Leader Survey
Do You Know Your INTERNAL Customers?
What Did Your Employees Teach You This Week?
Focus Forward
Play to Your Genius
Get It Done
Risk More, Gain More
Interviews
Articles
Webcasts

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Servant Leadership Survey
1.
My employees would say I exemplify our philosophy of service and customer satisfaction more often than not.
My employees could identify one or two things I’ve done personally in the last two weeks to promote our service philosophy.
My employees could identify one or two major things I’ve done in the last six months to help them remove barriers that kept them from providing sensational service.
In the last year I sat down with my co-workers and asked them to identify the criteria by which they evaluate my effectiveness as a leader.
In the last year I sat down with my co-workers and asked them to evaluate my performance based on their criteria.
I’ve made some significant changes to the way I do business based on my employees’ feedback.
I periodically provide an opportunity for my employees to work in other areas of the business so they can develop a genuine sense of empathy and greater appreciation for the work other departments do.
I frequently encourage my team to ask other departments (who receive the output of our work) to identify the criteria they use to evaluate the quality of the service we provide.
In the last year members of our team have gone to other departments (who receive the output of our work) and asked, “What are the top-five biggest problems we create for you? Why is it difficult to do business with us?
The feedback from the questions above has been shared with every member of our team and we’ve brainstormed ways to eliminate these problems.