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	<title>Comments on: NUTS!</title>
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	<description>Blowing the Doors off Business as Usual.  Authors, Speakers, Coaches.</description>
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		<title>By: Inspiring Fiercely Devoted Customers &#124; Kevin &#38; Jackie Freiberg</title>
		<link>http://www.freibergs.com/books/nuts-southwest-airlines-crazy-recipe-for-business-and-personal-success/comment-page-1/#comment-800</link>
		<dc:creator>Inspiring Fiercely Devoted Customers &#124; Kevin &#38; Jackie Freiberg</dc:creator>
		<pubDate>Tue, 07 Dec 2010 22:46:50 +0000</pubDate>
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		<description>[...] we are diligent about staying connected and keeping current on Southwest Airlines&#8217; Crazy Recipe for Business and Personal Success&#160;but we must admit recently we were taken by surprise.&#160; We were the recipients of [...]</description>
		<content:encoded><![CDATA[<p>[...] we are diligent about staying connected and keeping current on Southwest Airlines&rsquo; Crazy Recipe for Business and Personal Success&nbsp;but we must admit recently we were taken by surprise.&nbsp; We were the recipients of [...]</p>
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		<title>By: How to Take the Lead and Get Great Customer Service &#124; Kevin &#38; Jackie Freiberg</title>
		<link>http://www.freibergs.com/books/nuts-southwest-airlines-crazy-recipe-for-business-and-personal-success/comment-page-1/#comment-36</link>
		<dc:creator>How to Take the Lead and Get Great Customer Service &#124; Kevin &#38; Jackie Freiberg</dc:creator>
		<pubDate>Mon, 24 May 2010 13:08:06 +0000</pubDate>
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		<description>[...] doing the research for our book, NUTS! we were impressed and humored by a story that a customer service agent shared. Late one evening, a [...]</description>
		<content:encoded><![CDATA[<p>[...] doing the research for our book, NUTS! we were impressed and humored by a story that a customer service agent shared. Late one evening, a [...]</p>
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