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 Free resource from the Freibergs: Hire People Who Don't Suck CD |
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 Jackie did a great job and her message was extremely appreciated. She absolutely set the tone for our entire meeting and everyone leveraged her words, thoughts and insights throughout. 
Jackie was detailed and thorough in understanding my input in our research call and she delivered an exceptionally customized message. She’s a great listener and continued customizing her message from things she picked up on in the morning session before she spoke. Jackie made key connections for us; putting terms on things we think about on a daily basis, making things tangible and easy to understand.
Her global statistics about engagement gave us a clear picture of where we've come from and where we want to go from here.
Jackie gave us purposeful direction both as individuals and teams. Her key point, about re-recruiting your best people, was put into practice immediately. The following morning when people got up to speak about their commitment—many mentioned that the previous night other team members took the time to re-recruit them—then they shared how they were going to be committed to their teams..
I would highly recommend Jackie because she listens to you and tailors her message and empowers people. She has a clear understanding of how to tap into a team's energy and dynamics and their messaging and communication. She is a speaker who makes a ton of difference!
Bank of America
Consumer Small Business Banking Technology Operations Group
Ian Cato
Business Support Executive
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Jackie’s message was exactly what the Prime Group leaders needed to hear. All the feedback was extremely positive. They will probably invite Jackie back to speak to the entire company because they realized how great her message communicates for both executive and frontline employees.
The leaders have already started implementing many of the ideas that Jackie shared. We are all utilizing the valuable resources on Hiring and Retention in the Cool Tools section at Freibergs.com and have been sending the links to other colleagues.
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Jackie was so passionate and her message was not at all like a canned presentation. She spoke so warmly and directly to everyone and people were glued to her every word. It was wonderful and inspiring! I'm now reading and loving GUTS!
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Jackie, the LMR Fall Conference was a great success in large part to your wonderful presentation. We have received numerous comments about how powerful & meaningful your program was.
Thank you for such an outstanding experience.
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Guess what? Our conference is over, Jackie was absolutely fabulous and people keep calling to give us raves for the best conference ever!!! Yay!
I cannot even begin to express my gratitude for all your efforts to make this conference so successful... from the cds to the extra gifts ~ people are going Freiberg crazy here in Richmond and I continue to forward your web link to those who simply have to have a copy of the cds, extra tee-shirts and the note cards.
Obviously, Jackie knocked their socks off!
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Jackie – You provided an “unforgettable” presentation for us.
Thank you so much.
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Jackie’s message was absolutely right on target with our objectives to build our brand, grow our culture and serve our people. Jackie set the tone for the entire executive meeting—everyone kept quoting things from Jackie’s kick-off presentation.
The outside our industry examples that Jackie shared, about the strategies of highly successful companies, were very beneficial. And we all had a good laugh and related well to her “Hire People Who Don’t Suck…energy, passion and enthusiasm out of others” keypoint. Jackie has an extremely engaging style—upbeat, and a great presence as she works the entire room.
It was, without a doubt, very worthwhile to have Jackie. I would highly recommend her to others.
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It’s almost impossible to get good women speakers, so we are VERY excited to have had Jackie Freiberg for this years world conference!
Jackie empowers people to know why customer loyalty should be the major focus of every organization. She’s very high energy, funny and shares stories that people can relate to. She’s done the research. Her books show how much she knows. Jackie was one of the top keynotes. She went head to head with the best of the best in customer management and leadership. I’m very impressed by her ability to entertain and educate the crowd.
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Jackie was excellent! She completely fulfilled the reasons we hired her—to help us know how to make a Crown Council Dental Practice one where team members want to work and choose to stay and how can we inspire and re-inspire our teams.
Jackie’s message is not theory but is loaded with concrete ideas and specific examples that you can immediately put into practice. She took my input and communicated to our members in concepts they could relate to.
There are very few truly exceptional female speakers available—and Jackie is one of them. We would definitely invite her back again.
Crown Council, Inc.
Greg Anderson
Director
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Kay Howard said she’s been getting all positive feedback from audience. She said “Jackie’s message was strong and [I] loved how Jackie made it specific to Lennar. I was amazed by Jackie’s energy.
Jackie was one of the best speakers we’ve ever had!
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It’s almost impossible to get good women speakers, so we are VERY excited to have had Jackie Freiberg for this years world conference!
Jackie empowers people to know why customer loyalty should be the major focus of every organization. She’s very high energy, funny and shares stories that people can relate to. She’s done the research. Her books show how much she knows. Jackie was one of the top keynotes. She went head to head with the best of the best in customer management and leadership. I’m very impressed by her ability to entertain and educate the crowd.
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 Jackie’s presentation was a resounding success! I cannot begin to say how many compliments we heard about the value of what she shared. I especially like that she doesn't just stay put on the stage, but kind-of wanders among the audience. It keeps you engaged. I loved her analogy about Kevin courting her and planning the "perfectly executed date" then later after years of marriage honking the car horn. So funny and true.... And amazingly, you can relate it precisely back to the workplace. 
- The Pass Bureau
Lara Wilde
Southwest Airlines
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Jackie, your presence without a doubt made this year’s conference a great success. You certainly have a gift for speaking to people and meeting them at their need. You tailored your comments to our independent business owners and the result was powerful! We noticed and we appreciate your effort. By the way, the comments are still coming in!
- CrimsonCup® Coffee & Tea
Andre' Scalzo
Culture Coach
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Jackie, you were terrific! You received high marks on speaker evaluation forms. Your examples of how to treat customers were particularly enlightening—right on the mark. Thank you for helping making the ADM conference a success.
- Association of Directory Marketing, Inc.
Herbert D. Gordon
President and CEO
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Jackie, your insightful stories and examples of businesses that have built their success on innovative leadership were right on target and very applicable. Your message really resonated with our audience. You engaged them with your perceptions on hiring and managing employees and building customer loyalty, and our audience left inspired, energized. empowered, and ready to be “gutsy” leaders within their own business operations.
- Allstate Insurance Company
Sharon Rossmark
Assistant VP, Distribution Support
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Your presentation was just the ticket to start off the meeting on a positive note. You offered just the right mix of fun, entertainment, and motivational message. You received a large number of comments on the evaluations that your presentation was the best-liked speech of the conference.
- SOCAP International
M. Lauren Basham
Senior Director of Member Services
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Jackie, you certainly know how to WOW a crowd! Your professionalism, experience, expertise and information were right on target for our group. Your examples definitely hit home for my attendees. The written evaluations of your presentation are excellent and many attendees told me how much they appreciated the insights you shared.
- National Association of Colleges and Employers
Nancy F. Mikkelsen
Director of Education
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Many of the delegates mentioned that they found your remarks particularly relevant to them as they plan to better serve their members in the upcoming year. As we hoped, all in attendance took notice that credit unions have some serious competition from service-oriented institutions as geographic boundaries become invisible on the Internet.
- National Association of Federal Credit Unions
Fred R. Becker Jr.
President and CEO
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Thank you for delivering and excellent message. Not only was your message to our employees and guests superbly crafted, but your delivery style truly wins over your audience.
- PBSJ
Richard A. Wickette, CPA
Chairman of the Board/CFO
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Your keynote was both entertaining and enlightening and generated a great deal of "buzz" among our Summit attendees.
- Consumer Electronics Association
Gary Shapiro
President and CEO
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Jackie's presentation and message were very well received by our group. We enjoyed our time with her and then we had a very informative and communicative conversation the next day with some breakout sessions to discuss specific key points of Jackie's presentation that we wanted to spend some time thinking through.
- American Casino & Entertainment Properties LLC
Kim Davis
Vice President, Human Resources
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Wow! Thank you so much for your wonderful thought provoking, and inspirational speech. Having once been on the public speaking circuit many years ago, I fully understand, and appreciate the preparation and passion that you exuded.
I came way feeling very invigorated and with a sense of renewal. As my mentor, Earl Nightingale used to say," most people tiptoe through life, trying to make it safely to death", and it is refreshing to see you and the companies you represent striding out towards their goals.
- Ultimate Staffing Franchise Group, LLC
Gerry Rhydderch
Managing Partner
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I thought Jackie was one of the best keynotes Hallmark has ever had and the evaluations we received from the audience would bear that out. Like I told her, we've had some pretty big names previously including the likes of Tony Robbins and Dr. Maya Angelo, but I thought the combination of Jackie's message and style would rank right up there with any of them.
Our audience really needed to hear that a sound business concept, supported by caring, enthusiastic and committed people, is sure to succeed. I appreciated the time and effort that Jackie spent customizing her message.
- Hallmark Cards
Mike Thomas
Marketing Director, Specialty Retail Operations
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Jackie’s presentation was motivating and insightful. It spoke directly to the kinds of things I want our manager’s to think of and act on within their local operations. Because of Jackie, our managers now have tangible ways that they can delight their customers and inspire their employees.
- The Ryland Group, Inc.
Chad Dreier
Chairman, President and CEO
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Jackie started a BUZZ that lasted throughout the 3 days with our 200 sales reps. Her ability to customize her material for our industry created an atmosphere that was real and pertinent to everyone. Jackie’s presence, charisma, and style are as good or better than I have seen before from many top speakers. The time she spent in advance to ensure her presentation would meet our needs is very much appreciated. My challenge is how do we top this next year?
- HunterDouglas
Ron Spies
VP, Customer Education and Development
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You are so awesome! Your presentation was the best one ALFA has had and so many people told me the same. It really is your passion to help people and to try to get your message through to make work easier.
Thank you also for being a "normal" keynote speaker. You walk the talk. You have spelled ‘inspiration’ for so many people.
- Assisted Living Federation of America
Jane Parham
Director, Educational Program Development
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THANK YOU for a great Keynote Presentation. Our attendees were still buzzing about your message and enthusiasm as they headed for home on Tuesday afternoon. I also heard a lot of people cluck that a few of their peers had really "blown it" by not coming to this year’s conference. And thanks too, for being such a pleasure to work with. Your staff is outstanding and I enjoyed the opportunity to get to know you Monday morning.
- Upper MidWest Convention and Visitors Bureau
Bill Geist
President, Zeitgeist Consulting
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Your focus on great leaders and the responsibility we have for being purposeful about culture was exactly what we needed to remind us of our continued focus as GFS leaders. We also learned that we need to rethink our hiring strategies looking for people that have the type of attitude that can embrace our culture, putting technical and selling skills as second priority. Your presentation to this group was very powerful and professionally executed.
Our Sales and Support teams appreciated your thoughts that evening on how to treat the customer and how we can have fun while providing exceptional customer service.
We'd like you to consider sharing some of these key leadership and service thoughts with our customers at our annual Fall Food Show.
- Gordon Food Service
Diane Gerard
Sr. Manager, Communications/Events
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I am sure your business has been and will continue to be successful because of your reliance on reputation and referrals…especially with talent like Jackie Freiberg! Those of us who are fortunate enough to hear her are bound to tell others how impressed we were with her energy, her insight, and her engaging style. It was obvious throughout that Jackie had done her homework. We had been asked and thus had previously sent information about our group and she referred to not only our association but also our industry numerous times during her presentations.
I believe our members benefited most from Jackie’s ability to incorporate specific examples within the major points she was presenting; examples we could each recognize and relate to with ease. Jackie is the type of presenter we would be willing to listen to a number of times, since what she says is timely and relevant to what we each do every day.
- Rocky Mountain Association of Colleges and Employers
Elaine Stover
ASU Career Services and RMACE 2000 Conference Co-chair
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This conference was rated by attendees as the best in five years, and your highly professional presentation, "leadership in a Nutshell," helped ensure that success. Your presentation was rated higher than any other session at this or any other annual MDOT Leadership conference. I’m sure that the ideas you shared with us will have a far-reaching impact on our organization’s culture.
- Michigan Department of Transportation
James R. DeSana
Director
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I just wanted you to know that you were the hit of the entire conference. I had so many people call to tell me how impactful your presentation was. Needless to say, we are indebted to you for hitting the mark and truly inspiring our People Department Team.
Again, thank you for delivering what was one of the most uplifting engaging presentations I’ve seen.
- Southwest Airlines Company
Lorraine Grubbs
People Department
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Your presentation was excellent not only physically but in content! You really tailored the subject to our industry. Never before have I heard so many positive comments from attendees.
- Apartment Association of Metro Denver
Lesley Radtke
Director, Member Services
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Jackie, I saw you in Dearborn 3/17/00 MDOT conference—you were fantastic. Thanks for reinforcing ideas that we have implemented and giving us new ways to expand.
- Michigan Department of Transportation
Kevin M. Jach
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Just wanted to drop a quick note saying how terrific Dr. Jackie’s closing speech was at a recent training I attended at Aetna US Healthcare in Baltimore. Extremely energetic, interesting and motivating. Thanks for a great presentation.
- Aetna US Healthcare
Steve Blewitt
SNJ/DE New Business Sales Manager
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Jackie did a terrific job of selling ‘attitude is everything’ and was able to effectively tie it into our business and make it very personal. We’ve heard only good things.
- Aetna US Healthcare
Peg Eitl
Vice President Sales Key Accounts
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You gave our managers some ‘good stuff’ to take home and apply in their store. I asked each of them (managers) to tell me what they learned from your message. Consistently they replied:
Hire for attitude—train for skill.
Make work a fun place, so people enjoy coming there
Take care of your people and they’ll take good care of your customers.
Several members of the production crew from Corporate Magic came up to me after the meeting and commented on your professionalism in delivering a message that kept everyone’s attention.
- Rent-A-Center, Inc.
Joe T. Arnette
Vice President Training & Personnel
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Rave reviews from all tribes. Many thanks to you and Mary for helping make our leadership conference a success.
- Equity Residential Properties
Douglas Crocker II
President & CEO
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Your message at our National Sales Meeting was right on! You tied your message in to our Blueprint extremely well. A big take away was your comment that "Professionalism was over rated," this was a major discussion topic after the meeting.
Your entire message will help us become a better organization.
- Nestle’ USA
Norm Peebles
DVP Human Resources Sales
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I think there was a lot you said that can help them (national sales team) become even better in serving customers. There were about 25 people on the flight from Las Vegas to Burbank that tested a lot of what you said. The whole plane was singing ‘N E S T L E’ S-Nestle’ Makes the Very Best’ with all the other passengers.
- Nestle’ USA
John Hubbell
President, Sales Division
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Your talk was inspiring, perfectly tailored to CH2M HILL, and filled with practical advice we intend to implement. The GLC attendees we have spoken to have been universal and unambiguous in their praise for what you did—and we tend to be very demanding on our consultants.
I was truly impressed with your ability to hold our audience spellbound for over an hour and a half. Your mix of humor, anecdotes, fun visuals, and wonderful messages is something all of us who give talks should emulate.
- CH2M HILL
Ralph R. Peterson
President and CEO
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Thank you, Thank you Thank you!!!!! You said so many things that just made me think and also feel that the battle I am trying to (and will) win is on the right track. Your message did get through.
- Georgia Hospital Association
Melinda Rogers
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Thank you for reaffirming one more time that healthcare is about people. How did you know so much about us? I am forever grateful to you for pointing out that honor, integrity, seeking knowledge, and having fun are truly "WOW FACTORS." You just reaffirmed that old values are still relevant today.
- Georgia Hospital Association
Guia Jansen
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We have been inundated with praise from your program. You took time to become familiar with our industry, and it really made a difference. Many of our dealers are already putting new procedures in place based on hearing your address.
You really made me look good!
- Association of Progressive Rental Organizations
Shelley Martinek, CMP
Education Director
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I got nothing but praise for Jackie’s presentation, event to the point of being told that she is the best speaker APRO has ever had. She really was wonderful and added so much to the success of the meeting. She took the time to visit with Bill Keese and I regarding our industry and really used that in her presentation, which is something I always like to see, but don’t always get.
- Association of Progressive Rental Organizations
Shelley Martinek, CMP
Education Director
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I think you created a monster! We had been searching for a vehicle to spread our culture from "inside" our company. Not only did you find the vehicle—it is a sleek and powerful sports car—you "valeted" it and brought it right to the front door!
- Kellermeyer Building Services, Inc.
Bruce Snyder
Regional President
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Jackie was obviously well prepared and had excellent knowledge of our group and company. Her knowledge of our industry and company made her a very credible source and opened the door for our people to listen to her ideas.
I appreciated the passion in which she spoke and her emphasis on running the business and acting like owners.
- Kellermeyer Building Services, Inc.
Ken Sander
Chairman
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Jackie’s presentation was inspirational and right on target to this audience. As our keynote speaker, she set the tone for a two day conference designed to raise the bar.
- Federated Logistics and Operations
Kevin E. Hart
Senior Vice President
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Your message on customer service really hit home. It’s those little things we can all do to improve our customer service that in today’s busy world we so often forget. Thanks for reminding us how important it is to put in the extra effort.
- New Century Financial Corporation
George Anderson
President
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Your presentation was just what our group needed to kick off a successful conference. I continue to get nothing but positive feedback and you got everybody really psyched up and per your quote "going for great." It was a perfect set up for what I wanted to accomplish.
- Federated Logistics and Operations
Tom Cole
Chairman
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I was taking a risk in inviting upper management to the presentation. I knew that I had a class act in Jackie, but would they be receptive or simply allow their baggage to get in the way? It’s an understatement, but Jackie exceeded my expectations. I still hear accolades to this day.
- Allegheny Power
Richard Neish
Director, Audit Services
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Our members left energized and optimistic about what they could do that didn’t cost money! 100% would recommend Jackie’s program to a colleague.
- VHA Northeast
Gerard P. Roche
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Your presentation put all of us in a positive state of mind for the balance of the meeting. I appreciate the time you took to tailor your remarks to our company and to all of our key people. This made it personal and special.
- Freeman Decorating Company
Dale A. Van Ort
President
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THE MOTORCOACH EXPO ‘99’ IS THE BEST EVER THANKS TO YOU!
I want to personally thank you for all your time and efforts. It was evident in your presentation that a lot of time was spent in the preparation for your performance. That extra touch was much appreciated.
- United Motorcoach Association
Annette M. Ott
Director, Membership & Convention Services
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Many of our associates have commented that this year’s event was one of the "best ever." A great deal of the success is attributed to you, our speaker. It was motivational, energizing, and FUN! Thanks for delivering a thoughtful and inspiring message.
- Motorola University
Mary Jo McCarthy
MU Communications
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Good information that’s usable.
High energy, many takeaways.
This is the second time I’ve heard Jackie and each time I’ve learned something new.
I can really use the information she presented back in the work place.
Every organization needs to hear her!
Dynamic speaker, energizing, ready to go and apply learned info.
- Workforce 1998
Attendee comments
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I wanted to let you all know that the presentation Dr. Freiberg gave for Motorola University was FABULOUS!! She was the highlight of the ENTIRE event. People here have hungered for a message as strong and powerful as hers and were extremely thankful to receive that message. I’ve gotten nothing but positive feedback about how people are already incorporating her principles into their daily and professional lives. It really made a difference. Thank you.
- Motorola University
Jenifer Paschall
Instructional Designer
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Thanks for the exhilarating speech you gave recently at our YPO Meeting. You are the most interesting speaker I have ever heard and you had the group spellbound.
- American Nursing Services
P.K. Scheerle, RN
President/Chief Executive Officer
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There is not an adjective great enough to describe your performance. Truly professional and terrific comes close. Thanks again.
- Allegheny Power
Rick Neish
Director Audit Services
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The Southwest Airlines’ leadership philosophy provides a great example to any business. Although our group was very diverse, your presentation was applicable to each and every one. Your personal warmth and enthusiasm were especially effective in closing our meeting on an upbeat note.
Electronic Payment Services, Inc.
Ruth Ann Marshall
Executive Vice President
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Your presentation to our Presidents’ Council was excellent. It is always valuable to learn from other industries the techniques and applications that are working which may be transferable to our industry.
Adventist Health System
Womack H. Rucker, Jr.
Vice President & Assistant to the President
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Your messages are informative, real and, perhaps most importantly, meaningful to our audience. The use of real Staples’ examples in your presentation is such a simple touch, but I cannot tell you how much that added to what you were saying and the audience’s perception. You have risen to the top of my personal list of favorite speakers.
Staples, Inc.
Kim Shea
Manager of Special Events
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Find me 6 more Jackie Freibergs. It is not just one or two things which stood out, but the entire attitude of her presentation mirrored her talk.
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Thanks to Jackie Freiberg’s uplifting and highly practical presentation at our first Customer Service meeting in February, we now have a lot of people who are willing to "Go NUTS!" to build some excitement within our organization and thereby better customer loyalty throughout our services.
Jackie caused us to look at our organization a little differently and laid out a business case for out-of the-box thinking. She also helped us to remember that it’s ok to have fun at work. And, her messages of simplicity, celebration, and providing reward and recognition are important areas of focus as we move forward.
Amoco Corporation
Bill Weisrock
General Manager, Customer Service
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Thank you for a wonderful program! I appreciate the time you gave us to ensure you were the right choice for our group and then how you tailored your message to our theme.
You were “The Best!” Our agents have been referencing the ideas of having fun, selecting the right people, and seem re-energized since you reconfirmed our service commitment. Thanks for how you really enhanced our program.
Great West Casualty
Richard A. Bren
Vice President, Marketing
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It was apparent throughout your presentation that you had reviewed the company’s material and customized your remarks to the audience.
Your references to Papa John’s Core Values, specific quality guidelines and staff members made and immediate connection with the franchisees. Your personable style enhanced a strong, important message, which was well received by the audience.
Thank you for your professional, customized and attentive service.
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The only thing I can say is WOW!
Jackie, I wish to Thank you very much for a job well done! I know that you have made an impact on many of the employees of First Class International Travel, and certainly mine as well! It’s quite refreshing to hear that it is OK to have fun at work.
We have started a (Fun) committee to continue with our efforts in creating the P.O.S. and the P.O.A. (Positively Outrageous Atmosphere). We hope to have you back in 6 months, in continuing our efforts to have the most cost efficient and fun travel management company to work for.
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Following your address we were overwhelmed with thank yous and expressions of gratitude. Your approach and presentation style were perfect for our group. You demonstrated time and again the parallels of success between Southwest’s approach to success and Jazzersize. Even though our two businesses are unrelated the key(s) to success are identical.
Additionally, the time you spent preparing to speak to our group and using terminology which fit our organization drove the message home. All of us involved in the planning process deeply appreciate the time you took speaking with us prior to your keynote address.
Jazzercize, Inc.
Jan Kinney
Vice President, Corporate Operations
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Jackie Freiberg’s address turned out to be the highlight of our event. Her warm and engaging manner won our attendees hearts completely. Dr. Jackie is an accomplished speaker with a gift for weaving humor, wisdom and challenge within the context of her talk. She had some of us literally straining to keep from running out the door to start implementing some of her pearls of wisdom. Our people have taken the message Jackie delivered back to their service centers. Some are already forming their own Culture Committees tackling some difficult issues and truly performing as the empowered teams we wished to create.
Rescue Industries, Inc.
Judy Benson
Corporate Secretary/Co-owner
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I just wanted you to know that we were truly dazzled by Jackie Freiberg and her presentation at our Leadership Conference last week. She absolutely hit a home run with our employees with her style of delivery, the way she connected with our group, and her very powerful service message. Jackie’s very enthusiastic, energetic, passionate presentation style is extremely effective in conveying her messages. I found I liked what she was going to say before she even said it! I think Northwestern has gone NUTS!
Northwestern Public Service
Merle D. Lewis
Chairman, President, & CEO
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Bravo! Thank you for the excellent presentation to our group....Your interaction with the audience gave everyone the feeling of involvement during the presentation. I know many of our members took your book home with them and have continued to develop themselves personally and professionally. Thank you for reminding us that fun and profitability can go together to create a great place to work. By delivering this concept to us you have enhanced the lives of our members. I would recommend you as a speaker to any organization. You have a genuine excitement in your presentation that captivates the audience.
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Jackie’s presentation to our Cabinet allowed us to tap into our core values and common vision. Her talk was inspiring and she gave us what is sure to be a primary symbol for our organization, “a group of Mother Theresas.” She, with very little information, was able to tailor a talk that was at the same time practical and inspirational.
Southwest Key Program
Victoria F. Vasquez
Corporate Director, Research & Evaluation
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Thanks again to Jackie for sharing with our management team the experiences of Southwest Airlines. Her insight into their experiences and how they might be applicable to GTE Directories’ leadership efforts was valuable. We look forward to more opportunities to work with Jackie.
GTE Directories Corporation
R. Bryant Byrd
Vice President, Human Resources & Administration
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Your presentation was right on the mark. It really helped to validate our goals and values, as well as the cause for which we are striving. I must tell you that your presentation skills are even better than I had been told. (They said you were terrific. You really are!) Again, thank you for your time and wisdom.
GTE Directories Corporation
David H. Rawles
Vice President, Printing & Distribution
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